The "RIGHT" Knowledge is Power

In Today’s world a single negative customer experience can go viral within a matter of hours. Without the right information at the right time, your customer’s experiences can go up in flames, and with it, your company’s brand. In order to avoid negative situations like these businesses must evolve and adapt to the idea that strength is not necessarily in numbers.

Dive into “Delve”

According to the folks in Redmond, the Microsoft Dynamics CRM 2016 release introduces Delve functionality built into the application. For those not familiar with it, Delve helps you discover the information that's likely to be most interesting to you right now - across Office 365.

No Internet, No Problem! Offline Capabilities feature for CRM Online

What’s the deal? In a recent roundtable discussion sat down with six Microsoft Dynamics CRM MVPs to discuss the upcoming release of Microsoft Dynamics CRM 2016. When asked about the rumored Offline Capabilities feature for CRM Online, CRM MVP Alex Fagundes said, “It’s the first time we’re seeing a main component being available only in CRM Online.

Microsoft CRM 2016 Release Overview

In this video, Microsoft will share the new features in Microsoft Dynamics CRM 2016 that will be released later this calendar year. This upgrade will include advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more.