Why You Need CRM: It’s Time to Get Proactive

Deliver Amazing Customer Experiences These days Microsoft is really pushing to deliver solutions to create amazing customer experiences. This includes not only winning a customer, a donor, or business partner over, but also includes what happens after the spot light is off and the audience leaves the theater. It is at this time that customer service takes over and customer relationships can be strengthened or ruined.

Microsoft's Acquisition of Adxstudio

What’s the deal? Last week Microsoft announced that they will be acquiring “key product and technology assets” of their longtime partner Adxstudio. For those not familiar with Adxstudio, the company provides web portals, online engagement tools, and application lifecycle management solutions for Microsoft Dynamics CRM. These enhancements extend Dynamics CRM data deeper into the Web by leveraging existing permissions, entities, and customizations.

Why You Need CRM: "Big Data" vs. "Customer Data"

Why You Need CRM Big Data One of the most frequently spoken terms in the world of business today is “big data.” This of course, is the popular term used to describe the exponential growth and availability of data. Anything concerning customers, vendors, employees, competitors, internal IT systems and more is grouped into this bucket of facts and statistics.

Voice-Command Technology with Microsoft Dynamics CRM

Microsoft Dynamics CRM (Customer Relationship Management) users can now take advantage of latest update, that includes the ability to add Microsoft's Cortana voice-command technology.  Cortana only understands English and will initially work on devices running Windows Phone 8.1 with the functionality for iOS and Android devices coming in 6-12 months.