What is CRM and How Can it Help?

Nearly every business keeps records on their customers, right?…

Social Media Goes CRM

Following the general yearly trend, it seems that Hootsuite is poised for CRM success. Only time will tell the long standing effects, but so far here is what we know:• You may now create Leads, Opportunities, or Cases from the Hootsuite dashboard • These records can then be acted on by a sales or customer service team • Companies are able to attach social data to the customer record inside CRM • Users can publish content from their own social networks directly into SharePoint sites • All social activities can be documented to track your engagement with your customers

Before You Panic

I have to admit, by writing this blog I’m putting myself at significant risk. Because by informing you of the following knowledge in this blog post, I’ll be admitting to an imperfection in the armor that is Dynamics CRM. On the other hand, I’m being honest to a fault which is something that we can all view as “refreshing” in the world we live in today. So, without further distraction, here is my wisdom to share; CRM can have performance issues.