The Importance of Managed Service Providers & Cloud Hosting

With technology paving a path forward, businesses of all sizes face numerous IT challenges. From ensuring cybersecurity to maintaining up-to-date systems, managing all of your technology can be a daunting task. This is where a Managed Service Provider (MSP) steps in, offering a proactive approach to IT management. Let’s explore the critical role of MSPs and the advantages of cloud hosting, as discussed by Digitek Solutions’ VP of Technology Solutions Vince Russo in a recent interview.

What is a Managed Service Provider?

A Managed Service Provider (MSP) is an IT partner who actively manages and maintains your IT environment. Unlike traditional IT services, where support is reactive and issues are addressed as they arise, MSPs take a proactive stance. As Russo explains, “We actively manage your IT for you instead of you coming to us when you have a problem. We proactively maintain your environment, ensuring your systems are healthy, up-to-date, and secure.”

The proactive nature of MSPs helps prevent problems before they occur, reducing downtime and enhancing the overall efficiency of your business operations. By continuously monitoring and maintaining your network, MSPs ensure that issues are swiftly identified and resolved, minimizing potential disruptions.

Key Services Provided by MSPs

One of the primary benefits of partnering with an MSP is the comprehensive range of services they offer. Russo highlights that MSPs don’t typically provide services a la carte. Instead, they become your complete technology provider, effectively acting as your Chief Technology Officer (CTO). This approach eliminates the headaches associated with managing tech, allowing you to focus on your core business activities.

Two critical areas that MSPs address are network security and cybersecurity. Russo points out, “Network security and cybersecurity are the two biggest concerns. We ensure that the network is actively protected and that best practices are maintained.” Given the constantly evolving nature of cyber threats, MSPs are invaluable in safeguarding your systems against potential breaches.

The Advantages of Cloud Hosting

In addition to traditional IT management, many businesses are now turning to cloud hosting for their applications and data. Cloud hosting offers several significant benefits, particularly for those using legacy applications. Russo explains the transition to cloud hosting as a way to eliminate the need to maintain a physical infrastructure, such as servers, and the associated costs and complexities.

“When you move to cloud hosting, we deliver the application to you. You’re no longer worried about whether your server is out of date, if Windows is up to date, or if you have adequate backups,” Russo elaborates. Cloud hosting ensures that your applications are always accessible, secure, and backed up, providing peace of mind and reducing the burden on your internal IT resources.

Commonly Hosted Systems

Some of the most frequently hosted systems include applications like Sage 100 Contractor, Sage 300 CRE, Sage Estimating, Dynamics GP, and QuickBooks. These applications, often used in construction and accounting, benefit greatly from the seamless updates, security, and accessibility that cloud hosting provides.

“Digitek Solutions is a Sage channel partner and specializes in the Sage applications, we have the added benefit of also doing support and maintenance for the Sage products like updates for no extra cost”, says Russo.

Taking the First Step

For businesses interested in exploring the benefits of MSPs and cloud hosting, Russo encourages reaching out for an initial conversation. “We welcome you to contact us for a no-pressure, no-obligation discussion to see if our services are a good fit for your needs,” he says. This initial step can provide a look into your applications and processes and help determine the best course of action for your business.

Partnering with an MSP and leveraging cloud hosting can significantly improve your business’s IT management, security, and efficiency. By adopting a proactive approach and utilizing the latest technology, you can ensure your systems are robust, reliable, and ready to support your business growth. So give us a call today at 602.334.4670 or reach out to Vince and his team at through their simple contact form to get started!