Haven’t Tried Office Groups? You Should!

Last week we talked about Office Delve inside of CRM and why you and the colleagues you collaborate with should take notice. However, Delve isn’t the only Office 365 tool that will help take your CRM to the next level. This “other” tool is known as Office Groups and it has been a part of CRM Online since this May. If you have yet to take advantage of this wonderful product here’s why you should.

CRM and Cortana - The Perfect Team

What’s the deal? At some point in your day you probably wish you had your own personal assistant. Well, with Microsoft’s CRM and Cortana you can have just that! Cortana was first introduced in Windows 8.1 and helped Windows mobile users manage their calendar, track packages, find files, and tell jokes. Perhaps most impressive is the fact that the more you used Cortana, the more personalized your experience was.

Why You Need CRM: It’s Time to Get Proactive

Deliver Amazing Customer Experiences These days Microsoft is really pushing to deliver solutions to create amazing customer experiences. This includes not only winning a customer, a donor, or business partner over, but also includes what happens after the spot light is off and the audience leaves the theater. It is at this time that customer service takes over and customer relationships can be strengthened or ruined.

Dive into “Delve”

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According to the folks in Redmond, the Microsoft Dynamics CRM 2016 release introduces Delve functionality built into the application. For those not familiar with it, Delve helps you discover the information that's likely to be most interesting to you right now - across Office 365.

Why You Need CRM: "You Lost. Now What?"

“Good job team, we lost!” said no one ever. Whether it’s losing a bet with your spouse or not having enough funds to buy the boardwalk in Monopoly, no one likes losing. Assuming you want your business to thrive rather than take a nose dive in 4th quarter then read on. Dollars and Cents The above scenarios can sting for a moment, but eventually life goes on.

No Internet, No Problem! Offline Capabilities feature for CRM Online

What’s the deal? In a recent roundtable discussion MSDynamicsWorld.com sat down with six Microsoft Dynamics CRM MVPs to discuss the upcoming release of Microsoft Dynamics CRM 2016. When asked about the rumored Offline Capabilities feature for CRM Online, CRM MVP Alex Fagundes said, “It’s the first time we’re seeing a main component being available only in CRM Online.
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Sage Intacct Cloud Financials?

If you are a financial professional in a growing organization, efficiency and performance are key! Intacct is able to give you those keys, and do it better than anyone else. Intacct has best-in-class cloud ERP solution that provides functionality to complex processes and presents the financial and operational insight for you to make these strategic decisions.

Why You Need CRM: Your Future in the Cloud

CRM – Future in the Cloud By 2018 Gartner believes that cloud based CRM systems will make up 62% of the overall market. This number is jaw dropping; considering the fact that not more than 10 years ago many business were allocating multiple servers while asking their IT team to all sign their names over in blood to keep their systems running.

Microsoft's Acquisition of Adxstudio

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What’s the deal? Last week Microsoft announced that they will be acquiring “key product and technology assets” of their longtime partner Adxstudio. For those not familiar with Adxstudio, the company provides web portals, online engagement tools, and application lifecycle management solutions for Microsoft Dynamics CRM. These enhancements extend Dynamics CRM data deeper into the Web by leveraging existing permissions, entities, and customizations.

Why You Need CRM: "Big Data" vs. "Customer Data"

Why You Need CRM Big Data One of the most frequently spoken terms in the world of business today is “big data.” This of course, is the popular term used to describe the exponential growth and availability of data. Anything concerning customers, vendors, employees, competitors, internal IT systems and more is grouped into this bucket of facts and statistics.