Microsoft Wins Leader in CRM Industry

destinationCRM.COM THE MARKET According to a Gartner report, the CRM software market grew from $20.4 billion in 2013 to $23.2 billion in 2014 (representing 13.3 percent growth). An ongoing trend among enterprises is the movement from pure on-premises solutions to cloud-based solutions.

Microsoft delivers CRM 2015 Update 1, Its Spring CRM Online Release

Microsoft has made generally available its spring updates to its core Dynamics CRM and Dynamics Marketing products.

2015 Update Overview of Microsoft Dynamics Marketing

Here's a short informative video featuring Karan Srivastava. He gives you an overview of the newest capabilities in the Microsoft Dynamics Marketing 2015 update.

Upgrading from Microsoft Dynamics CRM 2013 to 2015

This video covers upgrading from Microsoft Dynamics CRM 2013 to 2015. Matthew Barbour walks you through what you need to know about the upgrade, what's changed, and what Microsoft Dynamics recommends for the upgrade.

Amazing Customer Experience with Parature

Last year, Microsoft acquired Parature to bring added value to Microsoft's customer relationship management portfolio. As Microsoft continues to strengthen their ability to connect with customers on any device or channel, Parature delivers the ability to identify, diagnose and resolve issues that customers are having as soon as they are known. 

Microsoft Dynamics CRM 2015 Marketing Highlights

Microsoft Dynamics' vision is to help customers deliver the kinds of amazing customer experiences that will help their business thrive. They intend to do this by further bridging the gap between marketing and sales and allowing each to work better through enhanced solutions that will be included in upcoming Microsoft Dynamics CRM 2015 release.

By aligning your organization around what matters most, companies will be able to drive greater success and engagement with their customers.  Take a look at some Marketing Highlights to expect in the release of Microsoft Dynamics CRM 2015.

Voice-Command Technology with Microsoft Dynamics CRM

Microsoft Dynamics CRM (Customer Relationship Management) users can now take advantage of latest update, that includes the ability to add Microsoft's Cortana voice-command technology.  Cortana only understands English and will initially work on devices running Windows Phone 8.1 with the functionality for iOS and Android devices coming in 6-12 months.