Microsoft snaps up FieldOne to enrich Dynamics CRM
By Katherine Noyes | IDG News Service
Microsoft and FieldOne have been partners for several years, but on July 16, 2015, Microsoft took the relationship a step further and acquired the New Jersey-based provider of field-service software.
Terms of the deal weren’t disclosed, but it comes just four months after the two companies signed a global strategic agreement to integrate Microsoft Dynamics CRM and FieldOne’s Sky platform, which offers features such as automated routing, scheduling and dispatch, work-order management, mobile collaboration and more.
Field-service management software is used by companies that need to send workers to customers’ locations to provide on-site support. Typically, it relies heavily upon cloud and mobile technologies, with an increasing use of data science and predictive analytics.
“Field-service management is a specific but critically important area of customer service, providing companies with the ability to deliver end-to-end field service,” wrote Bob Stutz, corporate vice president for Microsoft Dynamics CRM, in a blog post announcing the news.